Privacy Policy
Last updated: 1 January 2024
Digital Grand Resort & Entertainment Pty Ltd ("Digital Grand Resort", "we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website thedigital101.com or use our services.
We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using this website, you consent to the practices described in this policy.
1. Information We Collect
We may collect the following types of personal information:
- Identity Data: Full name, date of birth, title.
- Contact Data: Email address, phone number, postal address.
- Enquiry Data: Messages, preferences and details submitted via our contact forms.
- Technical Data: IP address, browser type, device information, pages visited, time and date of access.
- Cookie Data: Information collected via cookies and similar tracking technologies. See our Cookie Policy for details.
2. How We Collect Information
We collect information directly from you when you:
- Submit an enquiry form on our website
- Contact us via email or telephone
- Subscribe to our newsletter or marketing communications
- Make a reservation or booking through our website
- Interact with our website (automatically via cookies)
3. How We Use Your Information
We use your personal information to:
- Respond to enquiries and process reservations
- Deliver and improve our hospitality services
- Send you relevant information about our resort (with your consent)
- Comply with legal and regulatory obligations
- Ensure the security and integrity of our website
- Analyse website usage to improve user experience
4. Disclosure of Information
We do not sell, rent or trade your personal information. We may share your information with:
- Service providers who assist in operating our resort and website (under strict confidentiality agreements)
- Regulatory authorities where required by law (including gaming regulators)
- Professional advisers including lawyers, accountants and auditors
5. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss or misuse. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting or reporting requirements.
7. Your Rights
Under Australian Privacy Law, you have the right to:
- Access personal information we hold about you
- Request correction of inaccurate or incomplete information
- Make a complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au
8. Third-Party Links
Our website may contain links to third-party websites, including regulatory bodies. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
9. Children's Privacy
This website is strictly for adults aged 18 years and over. We do not knowingly collect personal information from persons under 18. If you believe we have inadvertently collected such information, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The most current version will always be available on this page, with the "Last updated" date revised accordingly.
11. Contact Us
For any privacy-related enquiries or to exercise your rights, please contact our Privacy Officer:
Digital Grand Resort & Entertainment Pty Ltd
1 Grand Promenade, Gold Coast QLD 4217, Australia
Email: supp@thedigital101.com
Phone: +61 7 5500 1200